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Privacy policy

Offers can not be used in conjunction with any other offers. Automatically applied offers will be applied to more than one item. If you wish to use a code you must choose one item or one kit to bypass an automatically applied offer. 

This privacy policy is for www.utan.co.uk and is currently served Trading as (T/A) 'utan' at 86-90 Paul Street London EC2A 4NE and governs the privacy of its users who choose to use it and covers any owners of the 'utan' brand. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and current website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. utan may collect the following information: Name and contact information including email address and phone number; Demographic information such as postcode, preferences and interests; Other information relevant to customer surveys and/or offers; What we do with the gathered information; We may use the information to improve our products and services; we use this information to distribute products to the customer. We share this information with our customer service partners and contractors who are associated with the utan brand to provide the best level of service and information to users and customers. UBeauty Global provide adequate customer service for direct orders and distribution of utan orders to customers. To keep internal records: utan may send promotional offers and new product information we think you may find interesting via email; from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests; we require this information to understand your needs and provide you with a better service. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@ubeautyglobal.com. We will never sell or lease your personal information to unrelated third parties unless we have your permission or are required by law to do so. utan may use your personal information to send you promotional information about third parties which we think you may find interesting, if you have subscribed. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to enquiries@ubeautyglobal.com. The company number of the utan brand is SC490577, registered in Scotland, which may change from time to time. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic procedures to safeguard and secure the information we collect online. The company and the utan brand reserve the right to edit, amend or change the terms and conditions and privacy policy at any time, if you would like notified of any changes to our t&c’s and the privacy policy governing this website or your customer data please opt in by emailing us at enquiries@ubeautyglobal.com 

Order terms and conditions

When you order online you will be asked to check all your details before placing your order by clicking on the “Check Out” button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/miss-delivered. The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply. If an item is rarely lost, stolen or untraceable by one of our chosen postal service providers (Royal Mail, DPD or occasionally UPS) we must allow up to 28 days for an investigation. Whilst we guarantee that we will replace a lost or stolen parcel, we must have the opportunity for the postal service to fix their error, communicate with us and investigate any issue which may occur. We are not affiliated with Royal Mail, DPD or UPS but rather choose their premium tracked service, due to their high success rate of delivering parcels on time. 

Ordering and cancelling

It is important to firstly notify us by email on enquiries@ubeautyglobal.com for any return applications. If for any reason you are dissatisfied that the products are deemed to be faulty, you have the right to return them to us within 14 days from receipt of the goods. If you are returning goods they must be unused and unopened. You will be required by the terms of this Contract, to return the goods at your own expense. We will reimburse you the cost of the goods minus the full postage and packaging costs we incurred to send out your parcel within 28 days after receiving the returned goods. Please note this is more than the cost we charge for shipping methods on our website. You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us. Returned goods must be unused. We will not accept return of goods that we reasonably believe have been used, unless faulty. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods within 28 days of our e-mail. If we accept your return and if you have chosen a refund, we will process the refund within 28 days of the goods. You will be notified by email from our Customer Service Team. We can not be held liable for returned goods lost in transit. Your statutory rights remain unaffected.

On some occasions, orders or parts of an order may be cancelled by our system for the following reasons: Problems with processing payment information; unavailability of the item(s); inability to deliver to address provided; order duplication. Unfortunately, once an order has been placed we can not amend- please check ur order carefully before submitting.

Important payment information

For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Incorrect or miss delivered items or returns

Within the order packaging, you will find a dispatch note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 3 working days from the delivery by e-mailing. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a full refund. In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination. Please provide our customer service team with your order number and keep the original packaging of the items. Goods must be returned to us within 14 days of delivery. A £2.50 charge will be deducted to cover gift packaging and the administration to check and book a returned item back into stock. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage. If the return is accepted and if you have chosen a refund, we will process the refund (Minus postage & fees incurred to get the parcel to you) within 28 days of the goods of which, you will be notified by e-mail from customer service . Repairs, exchanges and replacements will be processed within 7 working days of receiving the goods. utan can not be held liable for returned goods lost in transit, your statutory rights remain unaffected. In such case we always recommend a tracked service.

Damaged or faulty goods

You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 3 working days from the delivery by e-mail on enquiries@ubeautyglobal.com. Provided that the products are unused and have been stored safely and in appropriate conditions, we will look to replace (in part or full) the goods or offer you a refund.