Order terms and conditions
When you order online you will be asked to check all your details before placing your order by clicking on the “Check Out” button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/miss-delivered. The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply. If an item is rarely lost, stolen or untraceable by one of our chosen postal service providers (Royal Mail, DPD or occasionally UPS) we must allow up to 28 days for an investigation. Whilst we guarantee that we will replace a lost or stolen parcel, we must have the opportunity for the postal service to fix their error, communicate with us and investigate any issue which may occur. We are not affiliated with Royal Mail, DPD or UPS but rather choose their premium tracked service, due to their high success rate of delivering parcels on time.
Ordering and cancelling
It is important to firstly notify us by email on firstname.lastname@example.org for any return applications. If for any reason you are dissatisfied that the products are deemed to be faulty, you have the right to return them to us within 14 days from receipt of the goods. If you are returning goods they must be unused and unopened. You will be required by the terms of this Contract, to return the goods at your own expense. We will reimburse you the cost of the goods minus the full postage and packaging costs we incurred to send out your parcel within 28 days after receiving the returned goods. Please note this is more than the cost we charge for shipping methods on our website. You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us. Returned goods must be unused. We will not accept return of goods that we reasonably believe have been used, unless faulty. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods within 28 days of our e-mail. If we accept your return and if you have chosen a refund, we will process the refund within 28 days of the goods. You will be notified by email from our Customer Service Team. We can not be held liable for returned goods lost in transit. Your statutory rights remain unaffected.
On some occasions, orders or parts of an order may be cancelled by our system for the following reasons: Problems with processing payment information; unavailability of the item(s); inability to deliver to address provided; order duplication. Unfortunately, once an order has been placed we can not amend- please check ur order carefully before submitting.
Important payment information
For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Incorrect or miss delivered items
Within the order packaging, you will find a dispatch note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 3 working days from the delivery by e-mailing. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a full refund. In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination. Please provide our customer service team with your order number and keep the original packaging of the items. Goods must be returned to us within 14 days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage. If the return is accepted and if you have chosen a refund, we will process the refund within 28 days of the goods of which, you will be notified by e-mail from customer service . Repairs, exchanges and replacements will be processed within 7 working days of receiving the goods. utan can not be held liable for returned goods lost in transit, your statutory rights remain unaffected. In such case we always recommend a tracked service.
Damaged or faulty goods
You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 3 working days from the delivery by e-mail on email@example.com. Provided that the products are unused and have been stored safely and in appropriate conditions, we will look to replace (in part or full) the goods or offer you a refund.